Refund policy

At BLACKVISION, your satisfaction matters to us. We want you to feel confident shopping with us, and we’re here to make the return process simple and fair.

1. Return Window

We accept refund requests within 5 days from the date you receive your order.

Requests submitted after 5 days will not be eligible for a refund.

2. Eligibility for Returns

To qualify for a refund:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging, including all accessories, manuals, cables, and protective materials.
• The product must not show signs of damage, misuse, or tampering.
• Proof of purchase (order number or receipt) is required.

To start a return, please contact us at byblackvision@gmail.com or via WhatsApp at +96170490589.

3. Non-Returnable Items

For safety and quality reasons, we do not accept returns for:

• Opened or used earphones/headphones (if seal is broken)
• Software, digital products, or downloadable items
• Items damaged due to improper use
• Products marked as "Final Sale" or "Non-Returnable"
• Gift cards

4. Defective or Damaged Products

If your item arrives defective or damaged:

• Please contact us within 48 hours of delivery.
• Share clear photos or videos showing the issue.
• We will inspect and either offer a replacement or a full refund.

5. Refund Process

Once we receive and inspect the returned item:

• You will be notified of approval or rejection.
• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.

Returns sent without prior approval will not be accepted.

We appreciate your trust in BLACKVISION. If you have any questions, our team is always happy to help!